RSS FeedVodafone Service Enquiry Response
Yesterday afternoon I received a txt message from my CALLscreen. service. The message was as follows:
ERIN FROM VODAFONE RE JUST WANTED TO ENSURE YOUR HAPPY WITH YOU SERVICES
That was it. No "call me back on 555 1234" or "will call you back later on today". Notice the use of your and you instead of you're and your?
Here is a list of issues I currently have with the service:
- About 10% of my calls go straight to CALLscreen, even when I not on the phone, no missed call or anything. My handset is a SE v600i
- My Nokia 6280 which was purchased under a 2 contract is almost useless yet my contract has 11 months to run. The warranty ran out at about the same as the phone stuffed up.
- I would switch the phone I have on the Talk&TXT plan over to the $29 Jumbo Cap, but this is only available on prepaid.
- 3G enabled the Tecoma tower, so I can get 3G call the way home from work
- The Delight offers every 12 months is a nice touch, I am looking forward to getting a swiss army knife and magazine.
I would also be interested in seeing if I could get a better deal than the following, all postpaid on one bill.
- The old $79 Super Cap (the one with CALLscreen included) with about 11 months to run
- Talk&TXT with a monthly spend of about $40
- 1Gb UMTS mobile data through Virgin $30 per month
- 365 Plan prepaid mobile for sending the occasional txt message when a server falls over, this one isn't important
I have an ABN if that makes any difference to what can be offered.
If anyone has any ideas please feel free to leave a comment.
I would have been happy go through all of this Erin yesterday, but I wasn't given the opportunity to do so.
PS If you want to give me a Nokia N95 I will happily accept it and review it here after 2 weeks of use. hint hint :)
Vodafone service - bloody awful!
Anonymous wrote:My needs are very simple. I pay monthly by direct debit and am completely p!**ed off. I just want the bloody thing to work as a phone. But all calls are going to voicemail with a pissy little sound to tell me there is an sms message (which often I don't hear) then I have to ring 121 (which I assume I pay for) to get voicemail. Have just come back from o/s and could not get ANY calls, or voicemail, or any of their "customer service" numbers, and now if you call they tell you it will be 20 minutes before you can talk to anyone, if you email they say it will be three days. Ye gods! Service? What service? Absolutely hopeless.
Editor: Toned language down a little.
Vodaphone
Tony Clancy wrote:Hi It's Christmas day...cannot use my vodaphone or my VOIP...is that the satellite I wonder...perhaps overloaded...tried to use from 9am to now (1137) just get beep beep beep and no message but can call into it ok!! Is it my balance of prepaid??...ok I try that (should be ok) reply...can only get it from 1512!!!!Does anything tell me it's down?..have searched Internet unsuccessfully...and if Internet works then why note phones or is it a different satellite.?
Other times People tell me my message is stupid...but it isn't MY message...some woman's voice is on it...what kind of a service is this!!....Vodaphone Sydney lied to me about the costs when I took their service....said it was by the second with no connection fee but it's by the 30 second (ie 1 second past 30 =1 minute) with a connection fee...
Someone said my message comes later but no one could wait so long after the stupid voda phone one. I could go on but will not...have now to check with pennytel why I cannot use THAT...TVL in Vanuatu is the pits...I know...but Christmas day in Australia is worse it seems.
If you have answers please email me directly on goldmort@onthenet.com.au Cheers
RE: Vodaphone
Dave wrote:From time to time I have issues with Vodafone's network. The best work around I found is popping the battery out of the phone for 20-30 seconds then trying again.
There may be congestion on the VF network today. AFAIK VF don't use satellite links between their towers.
As for your other issues, I think you need to contact VF's customer service department.
vodafone 3g broad band
oldbill wrote:One is able to check on line one's usage as you go.
However the on line figures are totally different from those on a printed bill I asked for.Firstly they are noted down as "kb" do they mean kB ?. secondly the figures on the printed bill appear to be aprox 800 to 900 times less than the online account.but the ratio is not constant.
Dividing the on line account figures by 8 ( if it is in bytes and not Kilobytes) gets one nowhere.
Any one any answers???
vodaphone voicemail
mcdougall wrote:in uk have aussie vodaphone cant get my fn messages as usual .
cant contact 121 from here .
bullshit sick of it i am pay as you go but had enough of the shitey service undependable unreliable ....uncaring ..
Post new comment