Vodafone Service Enquiry Response

Yesterday afternoon I received a txt message from my CALLscreen. service. The message was as follows:

ERIN FROM VODAFONE RE JUST WANTED TO ENSURE YOUR HAPPY WITH YOU SERVICES

That was it. No “call me back on 555 1234” or “will call you back later on today”. Notice the use of your and you instead of you’re and your?

Here is a list of issues I currently have with the service:

• About 10% of my calls go straight to CALLscreen, even when I not on the phone, no missed call or anything. My handset is a SE v600i
• My Nokia 6280 which was purchased under a 2 contract is almost useless yet my contract has 11 months to run. The warranty ran out at about the same as the phone stuffed up.
• I would switch the phone I have on the Talk&TXT plan over to the $29 Jumbo Cap, but this is only available on prepaid.
• 3G enable the Tecoma tower, so I can get 3G call the way home from work
• The Delight offers every 12 months is a nice touch, I am looking forward to getting a Swiss army knife and magazine.

I would also be interested in seeing if I could get a better deal than the following, all postpaid on one bill.

• The old $79 Super Cap (the one with CALLscreen included) with about 11 months to run
• Talk&TXT with a monthly spend of about $40
• 1Gb UMTS mobile data through Virgin $30 per month
• 365 Plan prepaid mobile for sending the occasional txt message when a server falls over, this one isn’t important

I have an ABN if that makes any difference to what can be offered.

If anyone has any ideas please feel free to leave a comment.

I would have been happy go through all of this Erin yesterday, but I wasn’t given the opportunity to do so.

PS If you want to give me a Nokia N95 I will happily accept it and review it here after 2 weeks of use. hint hint