Making My Nokia SMSes Stop
This is a public service announcement.
Tracy Postill, Corporate Communications Manager at Nokia Australia sent me this response when I enquired as to why it had taken more then 6 months for me to be unsubscribed from the My Nokia service.
There are a number of very simple processes to unsubscribe:
- sending “stop” to +61416906978
- through My Nokia application in phone
- online at www.nokia.com.au/mynokia
- request “unsubscribe” through Australia.mynokia@nokia.com
- Nokia Customer Care (Carline or email support)
This information is presented to consumers in multiple ways:
- after signing in via phone, customer receives a welcome message and information on how to opt-out (SMS)
- ~20% of scheduled SMS contain opt-out information (SMS)
- in every sales pack, there are the T&Cs for MyNokia including all the details of how to opt-out
My signup text message and terms and conditions were returned to Optus along with everything else that came with my N97. None of the TXTs I have received from My Nokia has contained any opt out information and the FAQ requires a My Nokia account to be able to access it.
I explained to Tracy that I think Nokia has major issues with their processes for unsubscribing from My Nokia, she has “sent this email to our head of care and asked him to follow up on this”. I will post a follow up if I receive a response from “head of care”. I hope this saves others the hassle of trying to unsubscribe from the service.
Update 25-Feb-2010 The TXTs have stopped. What an ordeal! Hopefully if you are reading this the options above work for you.